YesBD Privacy
Policy

1 Introduction

This Privacy Policy describes how yesbd ("yesbd", "we", "us", "our") collects, uses, stores and protects the personal information of players who register and use the yesbd platform at yesbd.one, including the yesbd mobile app and all associated services.

yesbd is committed to protecting the privacy of every Bangladesh player on the platform. We understand that trust is the foundation of any good relationship — and that means being completely transparent about how your data is handled on yesbd. This policy is written in plain language so that every player can understand it, regardless of their technical background.

By registering on yesbd or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, please do not use the yesbd platform.

2 Data We Collect

yesbd collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use yesbd, and in some cases from third-party verification services. Here is a breakdown of the categories of data yesbd collects:

Registration Data

When you create a yesbd account, we collect the information you provide during the registration process, including your full name, date of birth, mobile phone number and the mobile banking account details (bKash, Nagad or Rocket) you use for deposits and withdrawals on yesbd.

Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to protect against fraud, yesbd may request copies of identity documents such as your National ID card, passport or driving licence. This data is collected and stored securely and used solely for verification purposes.

Transaction Data

yesbd records all financial transactions on your account, including deposits, withdrawals, bonus credits and game wagers. This data is necessary for account management, dispute resolution and regulatory compliance.

Usage and Technical Data

When you use yesbd, we automatically collect certain technical information including your IP address, device type, operating system, browser type, session duration and the pages or games you access on yesbd. This data helps us improve the platform and detect suspicious activity.

Communications Data

If you contact yesbd support via live chat or email, we retain records of those communications. This helps us resolve disputes, improve our service and maintain a record of any commitments made to you by yesbd.

3 How We Use Your Data

yesbd uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account Management: To create, maintain and manage your yesbd account, including processing deposits and withdrawals via bKash, Nagad and Rocket.
• Identity Verification: To verify your age and identity as required by our responsible gaming obligations. yesbd must confirm that all players are 18 or older.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse and unauthorised account access on yesbd.
• Customer Support: To respond to your enquiries, resolve disputes and provide assistance with your yesbd account.
• Platform Improvement: To analyse how players use yesbd and identify areas where the platform can be improved, new games added or the user experience enhanced.
• Promotions and Bonuses: To administer yesbd promotions, verify bonus eligibility and communicate relevant offers to players who have opted in to marketing communications.
• Legal Compliance: To comply with applicable laws and regulations, including responding to lawful requests from regulatory authorities.

yesbd will never use your personal data to make automated decisions that significantly affect you without providing a means for human review. If you have concerns about how your data is being used on yesbd, contact our support team at any time.

4 Data Sharing

yesbd does not sell, rent or trade your personal data to any third party. However, there are limited circumstances in which yesbd may share your data with trusted third parties, strictly for the purposes described in this policy:

• Payment Processors: yesbd shares the minimum necessary data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and security standards.
• Identity Verification Services: yesbd may use third-party KYC providers to verify your identity documents. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game Providers: Some games on yesbd are provided by third-party game studios. These providers may receive anonymised session data to support game functionality and fairness auditing.
• Legal and Regulatory Authorities: yesbd may disclose your data to law enforcement or regulatory bodies where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property or safety of yesbd, our players or the public.

5 Payment Data

yesbd accepts deposits and processes withdrawals exclusively via bKash, Nagad and Rocket — the mobile banking services most widely used by Bangladesh players. When you make a deposit or request a withdrawal on yesbd, your mobile banking account number and transaction reference are processed through encrypted channels.

yesbd does not store your full mobile banking PIN or password at any point. Transaction data is retained for the period required by our financial record-keeping obligations and is used solely for the purposes of processing payments, resolving disputes and complying with anti-money laundering regulations.

If you believe an unauthorised transaction has been made on your yesbd account, contact our support team immediately via live chat. yesbd will investigate all reported unauthorised transactions promptly and take appropriate action to secure your account.

6 Cookies

yesbd uses cookies and similar tracking technologies to provide a functional, personalised and secure experience on the platform. A cookie is a small text file stored on your device when you visit yesbd. Here is how yesbd uses cookies:

• Essential Cookies: These are required for yesbd to function. They keep you logged in during your session, maintain your account security and enable core platform features. You cannot opt out of essential cookies while using yesbd.
• Preference Cookies: These remember your settings on yesbd — such as your preferred language or game lobby view — so you don't have to reconfigure them every time you visit.
• Analytics Cookies: yesbd uses anonymised analytics data to understand how players navigate the platform, which games are most popular and where improvements can be made. This data does not identify you personally.
• Security Cookies: These help yesbd detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of yesbd — for example, you may need to log in again each time you visit if session cookies are disabled.

7 Data Retention

yesbd retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods that apply on yesbd are as follows:

• Account registration data is retained for the lifetime of your yesbd account plus a minimum of five years after account closure.
• Transaction records are retained for a minimum of five years to comply with anti-money laundering regulations.
• KYC documents are retained for the period required by applicable identity verification regulations, typically five years from the date of verification.
• Customer support communications are retained for three years from the date of the interaction.
• Technical and usage data is typically retained for 12 months, after which it is anonymised or deleted.

When your data is no longer required for the purposes for which it was collected, yesbd will securely delete or anonymise it. If you request deletion of your data before the end of the applicable retention period, yesbd will delete what it legally can and explain any data that must be retained and why.

8 Your Rights

As a yesbd player, you have the following rights regarding your personal data. To exercise any of these rights, contact yesbd support via live chat or email at [email protected]. yesbd will respond to all data rights requests within 30 days.

9 Security Measures

yesbd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:

• 256-bit SSL encryption on all connections to yesbd, ensuring data transmitted between your device and our servers cannot be intercepted.
• Encrypted storage of sensitive data including identity documents and payment information on yesbd's secure servers.
• Access controls that restrict yesbd staff access to personal data on a strict need-to-know basis. Staff with access to player data are trained in data protection obligations.
• Regular security audits and penetration testing of the yesbd platform to identify and address vulnerabilities before they can be exploited.
• Two-factor authentication options for player accounts on yesbd to add an additional layer of protection against unauthorised login.
• Automated monitoring systems that detect unusual account activity and flag it for review by the yesbd security team.

While yesbd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your yesbd account has been compromised, change your password immediately and contact our support team via live chat.

10 Minors

yesbd is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If yesbd discovers that a player under 18 has registered and provided personal data, that account will be closed immediately, all data will be deleted to the extent permitted by law, and any deposits will be returned to the originating mobile banking account.

If you are a parent or guardian and believe your child has registered on yesbd, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

11 Changes to This Policy

yesbd may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When material changes are made, we will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how yesbd protects your data. Continued use of yesbd after any changes to this policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way yesbd handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the yesbd website and app — the fastest way to reach us for urgent privacy concerns.
• Email: [email protected] — for detailed data rights requests or formal privacy enquiries. We aim to respond within 24 hours.

For data rights requests — such as access, correction or deletion — please include your registered mobile number and a brief description of your request when contacting yesbd. This helps us locate your account and process your request as quickly as possible.